It allows you to combine orders from multiple web sources, traditional phone and mail orders, and incoming customers, and manage them all in one powerful program. Stone Edge is a complete “back-end” system for managing the day-to-day operations of a small and medium-sized retail business. Using Stone Edge ensures a consistent customer experience across all channels, resulting in increased customer loyalty. Offering unparalleled flexibility, this open solution can be tailored to meet your specific business needs, from simple to complex, and easily integrates into your e-commerce and business ecosystems. Monsoon Stone Edge review and descriptionĭesigned for small and mid-sized multi-channel merchants, Monsoon Stone Edge (formerly Stone Edge Order Manager) offers affordable, market-leading capabilities for inventory, order and customer management, purchasing, fulfillment and shipping.
STONE EDGE ORDER MANAGER MANUAL
STONE EDGE ORDER MANAGER PLUS
Charge, capture or pre-authorize credit card payments for problem-free orders.Run “Approval Rules” that can approve or cancel orders, change shipping methods and set Order States based on address information, payment issues, shipping method, weight, specific items in the order, etc.a T-shirt with size and color options) to the specific item that was ordered. Create product records for any new items that are not currently in the Order Manager’s data. Validate billing and shipping addresses against a USPS address database.Flag or cancel orders from problem customers. Match new orders against existing customers.Click one button to process the orders.Select which orders to cancel, approve, capture or process payments, place drop-ship purchase orders, etc.Review payment, address and shipping info, products, notes, etc.Use Quick Filters, order numbers and searches by name, address, items sold, dates, custom fields, etc.Any one order can include items to be drop-shipped via multiple vendors and items to be shipped from stock. Enter and view shipping and tracking data.Notes are also added automatically when various changes are made to an order, emails are sent, etc.Notes can include follow-up tasks assigned to specific personnel. View, enter and edit comments, instructions, gift messages and notes about the order.Email the customer, using a pre-designed email template or manually entered text.Edit and validate billing and shipping addresses.Create a re-order for some or all of the items on the current order.Create RMAs and process returns and exchanges.Process payments, including credit card sales, captures, voids and credits.Change SKU, description, quantity, price, cost, whether or not the item should be drop-shipped, etc.
Search for orders by names, addresses, items in the orders, various order-related dates, custom fields, etc.You can also create your own custom Quick Filters. Use Quick Filters (Today’s Pending Orders, Backorders to be Filled, Drop Ships to be Ordered, etc.) to select orders to work with.Quickly locate orders by last name, company name, Web order number or Order Manager order number.Some key order processing features are as follows: Single-order Processing Order processing can be a hands-on manual review of each individual order or a hands-off completely automated process or anywhere in between. It includes many built-in features to help you streamline and automate whatever order processing tasks your business operations require. Order processing is a major strength with the Stone Edge Order Manager. The Stone Edge Order Manager can improve your order accuracy, business efficiency, and customer satisfaction with powerful and practical tools to process the orders in a way that fits your business processes.
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